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PRIVACY POLICY
Security and privacy standards
GLOBAL PRIVACY POLICY - QUALITY WEB SOLUTIONS
The purpose of this document is to establish the rules for data processing, which include, for example, the operations of collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of the information, modification, communication, transfer, dissemination or extraction of data collected from USERS, in addition to recording their activities, in accordance with applicable laws.
When the USER accepts this Privacy Policy, it grants its free and express agreement with the terms stipulated herein.
1. Glossary
1.1. For the purposes of this document, the following definitions and descriptions should be considered for your better understanding:
Account: is the way in which the USER is represented when accessing certain restricted areas, exclusive features of the websites, applications and services offered by QUALITY SOLUÇÕES WEB, generally corresponding to a set of data that represents the USER (such as registration data) and others. relevant data to ensure a more appropriate and complete relationship between QUALITY SOLUÇÕES WEB and the USER (such as a record of activities carried out by the USER on the websites, applications and services offered by QUALITY SOLUÇÕES WEB).
Cookies: small files or data packages sent by QUALITY SOLUÇÕES WEB to the USER's device to identify it and collect information that will help QUALITY SOLUÇÕES WEB to improve the services provided to the USER.
Credentials: is the set of data that the USER uses to authenticate when accessing certain restricted areas and/or exclusive features of the websites, applications and services offered by QUALITY SOLUÇÕES WEB. Generally, such data are login and password, but may include additional data to assist in the authentication process.
Data: set of Anonymized Data and Personal Data.
Anonymized Data: information that, alone or together with other Anonymized Data, does not allow the identification of a person, considering the use of reasonable technical means available at the time of its treatment. They can include gender, age and geolocation (such as the city you are in) and statistical data.
Personal Data: information relating to the identified or identifiable natural person. These may include, for example, name, address, email, telephone, debit/credit card number, IP address and geolocation data.
Person in Charge or Data Protection Officer (DPO): person (natural or legal) appointed by QUALITY SOLUÇÕES WEB responsible for acting as a communication channel between QUALITY SOLUÇÕES WEB, the USER and government authorities in matters related to this Privacy Policy and the use, collection and processing of Data by QUALITY SOLUÇÕES WEB.
IP Address: Internet Protocol address associated with the device used by the USER. Each IP Address corresponds to an alphanumeric set that, together with other information, helps to uniquely identify the device that the USER is using to access the internet and, therefore, to access websites, applications and services offered by QUALITY SOLUÇÕES WEB.
Applicable Law: means the legislation applicable to the relationship between QUALITY SOLUÇÕES WEB and the USER, which may vary due to (i) the place where the services are provided; (ii) place of residence or residence of one of the Parties, including the USER; (iii) other factors mentioned in specific legislation. QUALITY SOLUÇÕES WEB is subject to the General Data Protection Law (LGPD), adapting its rules to the other rules provided for in Brazilian legislation.
Logs: records of USER activities performed on the websites, applications and services provided by QUALITY SOLUÇÕES WEB.
Privacy Policy: collectively means this Global Privacy Policy - QUALITY SOLUÇÕES WEB and its attachments, as well as other documents expressly referenced in this Global Privacy Policy - QUALITY SOLUÇÕES WEB.
USERS: people who access or interact with the features offered by the websites, applications and services offered by QUALITY SOLUÇÕES WEB. The USER must have the legal capacity to accept and consent to this Privacy Policy and other documents of QUALITY SOLUÇÕES WEB. If they do not have such capacity, the USER declares that they have previously obtained all the necessary authorizations to accept this Privacy Policy and other documents presented by QUALITY SOLUÇÕES WEB.
2. Data Collection
SUMMARY
We collect USER Data as it provides us, directly or indirectly, in accessing and using the websites, applications and services offered by QUALITY SOLUÇÕES WEB or by partners who have been duly authorized by QUALITY SOLUÇÕES WEB (and who follow the guidelines of QUALITY SOLUÇÕES WEB Data privacy in accordance with this policy). We also explain what Cookies consist of and how the USER can manage them.
2.1. Data will be collected:
(i) when entered or submitted voluntarily by USERS on the websites, applications and services offered by QUALITY SOLUÇÕES WEB, such as creating an Account, browsing, interacting with content and acquiring services;
(ii) when the USER submits Data from third parties to QUALITY SOLUÇÕES WEB (such as data from friends). QUALITY SOLUÇÕES WEB may use them in accordance with this Privacy Policy, the USER declaring that he has obtained the necessary consent and authorization from the third parties in question to submit this Data for knowledge and registration by QUALITY SOLUÇÕES WEB, keeping QUALITY SOLUÇÕES free web;
(iii) when the Data is submitted automatically and without the need for any action on the part of USERS, such as through Cookies; or
(iv) from partners who have obtained authorization to share them with QUALITY SOLUÇÕES WEB.
2.2. The information that QUALITY SOLUÇÕES WEB collects may include, but are not limited to:
(i) name;
(ii) gender;
(iii) CPF;
(iv) email address;
(v) postal address;
(vi) telephone number and recordings (if there is contact with the USER);
(vii) date of birth;
(viii) payment information;
(ix) information about the device's browser and operating system;
(x) IP address;
(xi) pages visited;
(xii) clicked links and buttons;
(xiii) contact book; and
(xiv) biometric data (such as, but not limited to, a photo of the face).
2.2.1. Other data collected by QUALITY SOLUÇÕES WEB are defined in item 7 of this Policy, separated by companies and, when applicable, groups of products/services.
2.3. QUALITY SOLUÇÕES WEB is not responsible for the veracity, untruth or outdatedness of the information and Data provided by the USER, and the USER is responsible for providing them accurately and updating them. QUALITY SOLUÇÕES WEB may periodically request the USER to update the information provided and the Data provided.
2.4. QUALITY SOLUÇÕES WEB uses Cookies and anonymous identifiers to control audience, navigation, security and advertising, and the USER agrees to this use by accepting this Privacy Policy. Cookies used by QUALITY SOLUÇÕES WEB can be classified in different ways:
(i) Regarding validity:
a) Session: they are temporary and remain until the web page or browser is closed. They can be used in e-commerce (for the USER to continue browsing and not lose what he put in the cart, for example), to analyze internet traffic patterns and to provide a better experience and contextualized content to USERS.
b) Permanent: persist even if the browser has been closed. They can be used to remember USERS' login and password information, for example, or to ensure a better user experience between different sessions.
(ii) Regarding the property:
a) Own: they are owned by QUALITY SOLUÇÕES WEB, which has full control over Cookies.
b) Third parties: they are owned by third parties, but included in the USER's device through the websites, applications and services offered by QUALITY SOLUÇÕES WEB.
(iii) Regarding the purpose:
a) strictly necessary: essential to allow the USER to use the websites, applications and services offered by QUALITY SOLUÇÕES WEB, which could not be properly offered without these Cookies. They are usually Session and Own.
b) performance: collect anonymous information about how USERS use and interact with the websites, applications and services offered by QUALITY SOLUÇÕES WEB, allowing to recognize their profiles and count visits and interactions. They are usually Own.
c) functionality: they allow QUALITY SOLUÇÕES WEB to remember choices made by USERS (such as login and location) and provide more personal experiences, in addition to allowing eventual customizations (when available). This information can be anonymized (turning into Anonymized Data) and does not track activities outside the websites, applications and services offered by QUALITY SOLUÇÕES WEB. They are generally Own and Permanent.
d) analytics and advertising: they allow QUALITY SOLUÇÕES WEB advertisers to deliver more relevant advertisements and information to USERS. They are also used to limit the number of times the USER sees certain advertisements and measure the effectiveness of advertising campaigns. They remember certain preferences of USERS and are used to help trace their profiles in order to improve the USER experience. They are generally permanent and may be from Third Parties (such as Google Analytics, mentioned below).
e) social media: allow the USER to connect with social media, such as LinkedIn, Twitter, Facebook, Pinterest and Instagram. They are generally permanent and from Third Parties.
f) security: help QUALITY SOLUÇÕES WEB to monitor fraudulent activities and protect user data from unauthorized access. They are generally permanent and from Third Parties.
2.5. The USER may not accept Cookies to use the websites, applications and services offered by QUALITY SOLUÇÕES WEB, but in these situations QUALITY SOLUÇÕES WEB cannot guarantee the correct functioning of these websites, applications and services offered. Cookies can be accepted, deleted or rejected through the management tools of the browser used by the USER.
2.6. QUALITY SOLUÇÕES WEB will also record the activities carried out by the USER on the websites, applications and services provided by QUALITY SOLUÇÕES WEB creating logs that may include, but are not limited to:
(i) USER IP address;
(ii) Actions performed by the USER on the websites, applications and services provided by QUALITY SOLUÇÕES WEB;
(iii) Addresses of the pages and screens accessed by the USER on the websites, applications and services provided by QUALITY SOLUÇÕES WEB;
(iv) Dates and times of each USER action on the websites, applications and services provided by QUALITY SOLUÇÕES WEB, in addition to the access they make to the pages and screens and the tools and functionalities they use;
(v) Information about the device used by the USER, operating system version, browser, among other installed applications and software;
(vi) Session and User ID, when available;
(vii) USER connection type, such as Wi-Fi or cellular networks (EDGE, 3G and 4G, for example); and
(viii) Geolocation.
2.9. Other technologies may be used to obtain USER navigation data. However, they will always respect the terms of this Privacy Policy and the USER's options regarding its collection and storage, and the USER will be informed in advance in case of any changes. If other Data than those listed above are collected, the USER will be informed in advance. The information collected by QUALITY SOLUÇÕES WEB may be combined with information collected by other sources (including third-party partners) or from other technologies.
3. Use of Data
SUMMARY
The Data may only be accessed by QUALITY SOLUÇÕES WEB companies, partners, subcontractors and authorities. However, if the USER accesses features or websites of partners, it will be subject to the practices and policies of those partners. We also list the uses we will make of the Data collected from USERS.
3.1. The Data collected from USERS may be used for the following purposes:
(i) Identification, authentication and authorization;
(ii) Respond properly to requests and queries, as well as provide support to USERS;
(iii) Keep up-to-date records for purposes of contact by telephone, electronic mail, SMS, direct mail or other means of communication;
(iv) Improve the use and interactive experience while browsing the websites, applications and services provided by QUALITY SOLUÇÕES WEB;
(v) Carry out statistics, studies, research, project planning and surveys relevant to the USER's activities and behavior when using the websites, applications and services provided by QUALITY SOLUÇÕES WEB, performing such operations anonymously with Anonymized Data;
(vi) Promote the services of QUALITY SOLUÇÕES WEB and its partners, in addition to informing about news, functionalities, contents, news and other relevant information for the maintenance of the relationship with QUALITY SOLUÇÕES WEB;
(vii) Protect QUALITY SOLUÇÕES WEB from rights and obligations related to the use of the websites, applications and services provided by QUALITY SOLUÇÕES WEB;
(viii) Collaborate and/or comply with a court order or request by an administrative authority, as well as meet obligations to preventively report certain activities to competent authorities;
(ix) Proceed with payment requests made by USERS;
(x) Send newsletters and emails that the USER expressly agreed to receive;
(xi) Manage risk and detect, prevent and/or remediate fraud or other potentially illegal or prohibited activities, in addition to violations of applicable policies or terms of use;
(xii) Share payment information between QUALITY SOLUÇÕES WEB companies, in order to facilitate the experience of USERS when using the websites, applications and services offered by QUALITY SOLUÇÕES WEB; and
(xiii) Consult the Data in private and public bureaus to verify that they are correct, update them or request additional data.
3.2. The use, access and sharing of the database formed under the terms of this Privacy Policy will be made within the limits and purposes of the activities of QUALITY SOLUÇÕES WEB, and may be provided and made available for access and/or consultation to the companies that are part of QUALITY SOLUÇÕES WEB in addition to business partners, suppliers, service providers, subcontractors, authorities or third parties in general, provided that the provisions of this Privacy Policy, Applicable Legislation or by court order are complied with. USER sensitive data, such as personal data on racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sex life, genetic or biometric data, when linked to a natural person, will be shared exclusively with the consent of the USER.
3.2.1. USERS' Data may be shared with entities located outside the USER's country of residence (such as countries in the European Economic Area, South America or North America). In such cases, the processing, treatment, use and sharing of the Data will be done in accordance with the Applicable Legislation and this Privacy Policy. In particular, when Data originating from the European Economic Area is transferred to countries that have not been recognized by the competent authorities as offering an adequate level of protection, QUALITY SOLUÇÕES WEB will guarantee the use of the appropriate tools and measures (such as the Standard Contractual Clauses of the European Commission).
3.2.2. QUALITY SOLUÇÕES WEB undertakes to protect the financial and banking secrecy of its customers and USERS by not sharing this information with companies with which the USER has not agreed. The USER acknowledges that QUALITY SOLUÇÕES WEB is obliged to comply with a series of legal obligations arising from the Applicable Legislation related to the identity of its customers and the origin of the funds it operates. In this way, QUALITY SOLUÇÕES WEB is authorized to request, and the USER obliged to provide, additional documents and information, including to carry out know-your-customer procedures and prevention of money laundering. The information obtained by QUALITY SOLUÇÕES WEB in response to the questions mentioned will be treated as confidential information. QUALITY SOLUÇÕES WEB is authorized to share data required by the Applicable Legislation with the competent authorities and with third parties who need to have access to the Data to prepare/validate reports on the activities of QUALITY SOLUÇÕES WEB under said legislation.
3.2.3. The USER is responsible for the confidentiality, use and all acts in the use of the Credentials (such as, but not limited to, login, password and authentication token). If the USER identifies or suspects that a third party has access to his password, he must change it directly in the systems or services. The sharing of Credentials resulting from the action of the USER constitutes a violation of this Privacy Policy.
3.3. The USER is already aware that QUALITY SOLUÇÕES WEB may carry out (i) the anonymization of Personal Data, making it Anonymized Data; (ii) the enrichment of its database, adding information from other legitimate sources - including those from databases of other companies of QUALITY SOLUÇÕES WEB; and (iii) processing of Personal Data based on the legitimate interest of QUALITY SOLUÇÕES WEB, as provided for in the Applicable Legislation. The USER expresses express consent to such activities by agreeing to the terms of this Privacy Policy.
3.3.1. The USER acknowledges and agrees that QUALITY SOLUÇÕES WEB may use the Data to profile the USER, in order to improve its services or comply with Applicable Law, including, but not limited to, know-your-customer obligations. . The USER's profile will be shared exclusively under the terms of this Privacy Policy or Applicable Law.
3.4. Internally, the Data will only be accessed by professionals duly authorized by QUALITY SOLUÇÕES WEB, respecting the principles of purpose, adequacy and necessity, among others provided for in the Applicable Legislation, for the purposes of QUALITY SOLUÇÕES WEB, in addition to the commitment of confidentiality and preservation of privacy. pursuant to this Privacy Policy.
3.5. Anonymized Data may be collected, processed, stored, used, transferred and disclosed for any purpose, regardless of USER authorization.
3.6. QUALITY SOLUÇÕES WEB has commercial partners that can offer services through functionalities or websites accessed from the websites, applications and services provided by QUALITY SOLUÇÕES WEB. The Data provided by the USER to these partners will be the responsibility of the partners, thus being subject to their own practices of obtaining and using Data, without any burden to QUALITY SOLUÇÕES WEB with respect to such Data.
3.7. QUALITY SOLUÇÕES WEB values the security and inviolability of the USER's Credentials. For this reason, it constantly searches and monitors the internet in its various layers in order to identify, collect and process for validation purposes (authentication tests) logins and passwords potentially belonging to USERS that have been improperly published on the internet by third parties.
3.7.1. If, through authentication tests, QUALITY SOLUÇÕES WEB finds that the USER's Credentials have been compromised (made accessible to third parties), QUALITY SOLUÇÕES WEB - for security purposes and in order to prevent inappropriate access by third parties to the USER's Account and Data - will preventively block the USER's Credentials. If there are any doubts - including how to unlock the Credentials - the USER can consult the terms of use on the websites, applications and services provided by QUALITY SOLUÇÕES WEB, or contact the QUALITY SOLUÇÕES WEB service center.
4. Data Storage
SUMMARY
The Data collected is stored in a secure location. At any time, the USER may request the display, correction or deletion of their Data. Except in specific cases, we may keep the Data collected for legal compliance, auditing and preservation of rights, for the period necessary to fulfill these responsibilities.
4.1. The Data collected will be stored in a secure and controlled environment. However, considering that no security system is infallible, QUALITY SOLUÇÕES WEB disclaims any responsibility for any damages and/or losses resulting from failures, viruses or invasions of the database of the websites, applications and services offered by QUALITY SOLUÇÕES WEB, except in cases where there is intent or negligence.
4.2. The Data obtained from the USER may be stored on QUALITY SOLUÇÕES WEB's own server or on a third party hired for this purpose, whether located in Brazil or abroad, and may also be stored using cloud computing technology and/or others that may arise in the future. , always aiming to improve and improve the activities of QUALITY SOLUÇÕES WEB. QUALITY SOLUÇÕES WEB will ensure that third parties that eventually maintain the servers on which the Data are stored maintain security and control standards in accordance with applicable legal standards.
4.3. Through the service tools available on the websites, applications and services offered by QUALITY SOLUÇÕES WEB, the USER is provided (which may be subject to proof of identity):
(i) request access to the Data, including its display, rectification with the correction of incomplete, inaccurate or outdated data or elimination/deletion of Personal Data concerning you;
(ii) request the elimination/deletion of all your Personal Data collected and recorded by QUALITY SOLUÇÕES WEB, provided that the contract between the USER and QUALITY SOLUÇÕES WEB has ended, the Account canceled and the minimum legal term for the purposes of legal obligations of QUALITY SOLUÇÕES WEB has elapsed;
(iii) revoke consent for the future collection, treatment, use and processing of Personal Data concerning you or restrict the processing of Personal Data. This will not affect the legality of the treatment and processing of Personal Data carried out before the revocation, based on your consent or on the legitimate interest of QUALITY SOLUÇÕES WEB. The revocation of consent may prevent the USER from fully using or even make the use of the websites, applications and services offered by QUALITY SOLUÇÕES WEB unfeasible;
(iv) request the portability of your Data; and
(v) request that QUALITY SOLUÇÕES WEB no longer uses Personal Data for marketing purposes.
4.3.1. Although the USER has requested the deletion of their data and revoked their consent, in some specific cases QUALITY SOLUÇÕES WEB may be subject to Laws and regulations that make it impossible to delete/revoke the Data.
4.3.2. The USER's Personal Data will also be deleted when they are no longer needed, except in the event of legal or contractual justification for their maintenance (for example, to comply with any legal obligation to retain data or need to preserve them to preserve legitimate rights and interests of one of the parties involved in the contract).
4.4. The USER's privacy settings and the products and resources that the USER uses influence the USER Data that will be obtained by QUALITY SOLUÇÕES WEB.
4.5. QUALITY SOLUÇÕES WEB may, for purposes of auditing and preservation of rights, retain the registration history of the USER Data, with QUALITY SOLUÇÕES WEB having the power to definitively exclude them at its convenience or in cases where law or regulatory rule requires. . QUALITY SOLUÇÕES WEB may also keep the Anonymized Data and anonymized version of the Data for statistical and study purposes, even after the USER requests its deletion or after the legal storage period has expired.
5. General Provisions:
SUMMARY
We may update this document at any time. So, check it out often. If we outsource any activity, we will ensure that the contracted companies comply with all provisions of this document.
5.1. The content of this Privacy Policy may be updated or modified at any time, according to the purpose or convenience of QUALITY SOLUÇÕES WEB, such as for legal adequacy and compliance with a provision of law or rule that has equivalent legal force, and the USER is responsible for verifying it. whenever you access the websites, applications or services offered by QUALITY SOLUÇÕES WEB.
5.1.1. In the event of updates to this document, QUALITY SOLUÇÕES WEB will notify the USER through the tools available on the websites, applications and services provided by QUALITY SOLUÇÕES WEB and/or means of contact provided by the USER. The USER will be bound by the new terms of this document from the delivery of the notification about the updates.
5.2. The Foreman/DPO contact is the address The USER may contact this address to clarify any doubts regarding the provisions contained in this Privacy Policy.
5.3. If you consider that QUALITY SOLUÇÕES WEB has violated any legal provision or this Privacy Policy, the USER has the right to file a complaint with the appropriate supervisory authority, in addition to contacting QUALITY SOLUÇÕES WEB directly.
5.4. If outsourced companies carry out the processing of any Data collected by QUALITY SOLUÇÕES WEB, they must comply with the conditions stipulated herein and the Information Security standards of QUALITY SOLUÇÕES WEB, obligatorily.
5.5. If any provision of this Privacy Policy is considered illegal or illegitimate by the authority of the location where the USER resides or of its internet connection, the other conditions will remain in full force and effect.
6. Applicable Law and Jurisdiction
SUMMARY
In any lawsuits, Brazilian law and the jurisdiction of the city of Florianópolis apply, except for specific exceptions by the Applicable Legislation (such as the USER's domicile).
6.1. This Privacy Policy will be interpreted in accordance with Brazilian legislation, in the Portuguese language, and the forum of the city of Florianópolis will be elected to settle any dispute or controversy involving this document, except for the specific exception of personal, territorial or functional competence by the Applicable Legislation.
CONTACT US
Whenever you have any questions about this Privacy Policy, even after reading it, or need to interact with us on matters involving your personal data, you can do so through the service channels available on our website:
Phone: 48 3348-6006 // 48 98427-9431
Email: contato@qualitysolucoesweb.com.br
We are always available to answer your questions and put you in control of your personal data. Count on us to keep you informed!